August 8th, 2012, 08:25 PM
How to get Your Money Back for HD Audio Defective Boxee Box?
Has anyone been successful in getting their money back for their Boxee Box due to the HD Audio defect? If so how?
I gave Boxee just under a year to get it fixed, and as we all know, it's not. So before my warranty ran out I contacted the customer support info for Boxee Box, Dlink, and Best Buy (where I purchased it from). Big surprise- no help. Everyone blamed the next guy and caused me to go in circles.
From there I did a charge back with my credit card, but they said it was past the 180 days from the retail purchase. I asked if there was a way to do the dispute directly with D-Link since they are the manufacturer and it is currently being looked into.
I am hoping others have had success, or can provide email addresses or the like for Roger Kao (Chairman, D-Link), A.P. Chen (President, D-Link) or similar executives I can write to.
August 8th, 2012, 08:35 PM
Your only option here is to report Dlink to your attorney general.
You most likely would not be successful as it was not something that was reported as forthcoming but something that was reported as being supported so they may conclude that you could have figured that out within the 30 day return window and returned it.
I really have no idea though.
Last edited by zorlan; August 9th, 2012 at 08:32 AM.
August 9th, 2012, 08:21 AM
I think your biggest issue will be that you sat on it for a year before trying to get your money back / seeking a refund.
You could maybe try a class action lawsuit, but after you lawyer up for that and incur costs I don't see it being worth it.
August 9th, 2012, 12:49 PM
If you want to take the time there's plenty of posts on this forum from Boxee employees which implied it would be fixed. It won't be quick or easy, but if you really want a refund there's enough evidence here to support your case. Starting a negative PR campaign might get them to give you a refund just to silence you. I already let the "HT Guys" know and they let their podcast audience know about this bug. Writing a real letter to Office of the CEO at D-Link might get them to refund your purchase. That's usually a much better way to go than contacting customer support.
I was prepared to do all of this too, but I'm too lazy and just decided to sell my boxes and let my friends who are into these kinds of things know about the flaws and lack of support from Boxee. Boxee and D-Link are banking on the fact that most users will be too lazy to follow through with any legal action and most are, including me.
August 9th, 2012, 01:05 PM
August 20th, 2012, 09:49 PM
Thanks for the replies. I am still waiting on the verdict from American Express and have been looking for direct email addresses to Exec's at Dlink. Looks like I will probably have to mail letters as suggested above since I can't find any contact info other than general support type stuff.