Blank Movie Thumbnails after scan of local USB HD stored media, but works from NAS???

[CAHEK]

I still enjoy my 1st Boxee connected to Synolgy NAS, where I keep all of media files. I created a separate FOLDER with dedicated *.TBN & *.NFO files for each movie title in my library. For the first time, BB had 100% success rate correctly identifying each movie that I had in my library, including some foreign film, mostly russian. I even managed BB to display my russian movie titles in russian by editing the NFO files.

Purchased 2nd Boxee for my brother and this is where I ran into a problem:

This time, I had to identify same media files stored on the local 3TB WD USB (NTFS) drive vs NAS (EXT4.) And Yes BB supports 3TB WD drives and sees all of it in one single partition. I think the secret is in its bytes-per-sector size of 512 that only WD drives currently support via special onboard USB to SATA bridge on their external myBook Drives.

BB displays blank movie thumbnails after scanning local USB source, but works fine with the very same files stored on my Synology NAS. These are how those movie files are named:

USB:\Monsters.Inc.(2001)\

Monsters.Inc.(2001).mkv
Monsters.Inc.(2001).nfo
Monsters.Inc.(2001).tbn

I even tried to identify those movies manually via displayed NFO option: it identifies & display the correct poster on the preview screen but then when I click OK it turns back to blank poster under local MOVIES screen. Reseting to Factory Defaults didn't help. What Am I doing wrong?

[darcilicious]

It may be the media info / thumbnail cache/database is corrupted. You can try:

Removing all sources
Going to Settings>>System>>Advanced and selecting the "clear media info" option.
Re-adding each source, one at a time waiting until the scanning/identifying is done before adding the next source.

[CAHEK]

It may be the media info / thumbnail cache/database is corrupted. You can try:

Removing all sources
Going to Settings>>System>>Advanced and selecting the "clear media info" option.
Re-adding each source, one at a time waiting until the scanning/identifying is done before adding the next source.

I went as far as restoring to factory defaults, since just "clear media info" w/ reboot didn't help.

I keep each movie in a separate subfolder: USB:\MOVIES\MONSTER.INC.(2001)\

wheres MOVIES folder is only source of media files at the moment.

Right after the local USB scan fails to display the movie thumbnails ( after at least 6 attempts) I point BB to network share and it scans & displays movie posters w/o any issues.

[defenderbob]

I went as far as restoring to factory defaults, since just "clear media info" w/ reboot didn't help.

I keep each movie in a separate subfolder: USB:\MOVIES\MONSTER.INC.(2001)\

wheres MOVIES folder is only source of media files at the moment.

Right after the local USB scan fails to display the movie thumbnails ( after at least 6 attempts) I point BB to network share and it scans & displays movie posters w/o any issues.

Mine does this on occation - where a single thumbnail doesnt display and I can never get it back. THen one day, its there and a week later, its gone.

[CAHEK]

Issue resolved: the main movie folder name can NOT have non english/foreign charters- once renamed, BB was able to resolve/display the tbn poster files correctly.