Vudu Disc to Digital hell!

[rexq82]

I tried to convert 2 of my movies from the Disc to digital at walmart. When i got home and synced my ultra violet account with vudu one movie showed up HDX and the other showed up SD even though i paid for both to be HDX. i have been emailing vudu back and forth for 2 days and they cannot fix this. I am also sharing my ultra violet account with my bother and the same movies are showing both HDX on his. they keep telling me i didnt purchase the HD version. i emailed them a copy of my receipt that they sent me and everything. i finally decided to call vudu and they told me i should go to walmart and have walmart fix it. Then i proceeded to rip them a new one and they said they will fix it but it will take a few days to change it to HDX. holy hell!! they gave me a free rental from vudu in the mean time.

Long story short Vudu customer service sucks so bad!!!!!!

[VUDU]

I tried to convert 2 of my movies from the Disc to digital at walmart. When i got home and synced my ultra violet account with vudu one movie showed up HDX and the other showed up SD even though i paid for both to be HDX. i have been emailing vudu back and forth for 2 days and they cannot fix this. I am also sharing my ultra violet account with my bother and the same movies are showing both HDX on his. they keep telling me i didnt purchase the HD version. i emailed them a copy of my receipt that they sent me and everything. i finally decided to call vudu and they told me i should go to walmart and have walmart fix it. Then i proceeded to rip them a new one and they said they will fix it but it will take a few days to change it to HDX. holy hell!! they gave me a free rental from vudu in the mean time.

Long story short Vudu customer service sucks so bad!!!!!!

Rexq,

Our apologies for the poor experience our customer care team provided for you. If it's possible, could you post your case number so we can make sure you're taken care of?

Dan H.
VUDU Customer Care

[iRoNBiLL]

That's refreshing... a customer service rep ACTUALLY using the forum to reach out to their customers... go figure! Nice!

iRoNBiLL