No/Bad sound on DR HD channel.

[oz1eee]

As a brand new owner of a Boxee (2012-02-06) I was exciting to see, if the box was able to show my received files from a Denver DMB-113CI.
It is ts-files, and it showed them with subtitles, but..... the sound was missing.
Instead there was some sound-tickels in about 1 secound intervals.
I guess the reason is that the danish channels on air - all are in mpeg4, since january 11 - and the also the sound is new.

I can show the files on my pc with the Boxee program without any problems - sound, subtitles and picture is ok.

However, I also have a Western Digital WD TV live, and it can show files files ok with picture and sound, but no subtitles for ts-files untill now.

Now I wonder, if the Boxee box has a hardware error - or it IS the software.

Another thing - I also own a Denver DMC-109 box for dvb-c channels, and I have dbc-channels also.
Al those channels are ok shown on Boxee, but the DR HD channel there has the same sound problem as with the Denver DMC-113CI.

I have updated the Boxee software - tryed to reset the box - nothing is changed.

What can I do now?

If you are interested, I have taken 2 clips (on with DR HD and another with TV2 HD) and uploaded them to my dropbox public folder.
I can perhaps give some information about the codec shown in VLC-player, if needed.

Hope somebody can help me.

best regards from
Erling Simonsen, Denmark

[Iznogood]

use mediainfo on your files, and paste the result in

code boxes #

#edit - received this from a friend, and on the paper it shouldn't be a problem. Gonna test a sample in a few minutes.

    Audio #1
    ID                               : 3501 (0xDAD)
    Menu ID                          : 3500 (0xDAC)
    Format                           : MPEG Audio
    Format version                   : Version 1
    Format profile                   : Layer 2
    Duration                         : 29s 232ms
    Bit rate mode                    : Constant
    Bit rate                         : 192 Kbps
    Channel(s)                       : 2 channels
    Sampling rate                    : 48.0 KHz
    Video delay                      : -723ms
    Stream size                      : 685 KiB (2%)
    Language                         : Danish
     
    Audio #2
    ID                               : 3506 (0xDB2)
    Menu ID                          : 3500 (0xDAC)
    Format                           : AC-3
    Format/Info                      : Audio Coding 3
    Format_Settings_ModeExtension    : CM (complete main)
    Duration                         : 29s 408ms
    Bit rate mode                    : Constant
    Bit rate                         : 448 Kbps
    Channel(s)                       : 6 channels
    Channel positions                : Front: L C R, Side: L R, LFE
    Sampling rate                    : 48.0 KHz
    Video delay                      : -770ms
    Stream size                      : 1.57 MiB (5%)
    Language                         : Danish

#edit2
Did a test on this sample, both sound codecs played without errors, AC3 and MP2. Using this connect path: Boxee Box -> Denon AVR-1911 -> TV
http://www.mediafire.com/download.php?r44a4gilqt6g42d

[oz1eee]

Here is my codec for problem file:

Stream 0:
Type: Video
Oprindeligt id: 34
Codec: H264 - MPEG-4 AVC (part10) (h264)
Picture: 1280x720
Frame Rate: 100

Stream 1:
Type: Sound
Oprindeligt id: 35
Codec: MPEG AAC Audio (mp4a)
Language: Dansk
Channels: Stereo
Sample Rate: 48000 Hz
AAC extension: SBR

Stream 2:
Type: Subtitles
Oprindeligt id: 2031
Codec: Teletext (telx)
Language: Dansk
Description: Tekst-TV

Stream 3:
Type: Sound
Oprindelig id: 2325
Codec: MPEG AAC Audio (mp4a)
Language: Dansk

Stream 4:
Type: Subtitles
Oprindelig id: 2335
Codec: DVB Subtitles (dvbs)
Language: Dansk
Description: DVB Subtitles

Stream 5:
Type: Subtitles
Oprindelig id: 2336
Codec: DVB Subtitles (dvbs)
Language: Dansk
Description: DVB-subtitles: For bad hearing people.

Link to file:
http://dl.dropbox.com/u/29041152/201...vr/data0001.ts

This is only a little clip, but I think it tells my problem with the sound.

[Iznogood]

Yea it is a weird sound, my AVR reports the sound to be multi-channel, not Stereo or Dolby.

Text view from mediainfo, the data below is from your file.

Audio #1
ID                               : 35 (0x23)
Menu ID                          : 10155 (0x27AB)
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : HE-AAC / LC
Muxing mode                      : LATM
Codec ID                         : 17
Duration                         : 36s 181ms
Channel(s)                       : 2 channels
Channel positions                : Front: L R
Sampling rate                    : 48.0 KHz / 24.0 KHz
Compression mode                 : Lossy
Delay relative to video          : -1s 106ms
Language                         : Danish

Audio #2
ID                               : 2325 (0x915)
Menu ID                          : 10155 (0x27AB)
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : HE-AAC / LC
Muxing mode                      : LATM
Codec ID                         : 17
Duration                         : 36s 522ms
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz / 24.0 KHz
Compression mode                 : Lossy
Delay relative to video          : -1s 329ms
Language                         : Danish

Well the recording is very different, I could guess a lot, but it wouldn't help you. To my knowledge the avc (advanced video codec) and aac (advanced audio codec) is supported.

You could try the following 3 things.
1: Check if you can record under other profiles on your denver.
2: Download a transport stream repair tool, the bbox shows you clip lenght to be 11 hours.
3: Report the error on Boxee issue tracker website - http://jira.boxee.tv/secure/Dashboard.jspa

Held og lykke med det

[oz1eee]

Thanks for the answer.
I can change the format output on the Denver.
I will try that.
I the meantime I found out that DR HD is the onliest channel with sound
problems from my Denver DCB-109HD (dvb-c), so I will awoid recording from
that channel.
And I will forget my Denver DMB-113CI - it is not good to use for recording files to show in Boxee any more.

Have a nice day :-)