Must turn TV off and on for Boxee Box to boot properly

[justinslee]

Posted this issue on Jira a while back but it was closed due to no response? I've sent them logs as they requested but haven't heard back. Any way I can get it reopened?

Jira link: http://jira.boxee.tv/browse/BOXEE-91...#comment-49817
NEW JIRA LINK (please comment/vote for it): http://jira.boxee.tv/browse/BOXEE-12919

Here's what I wrote:

Whenever I try to boot the Boxee Box while my TV is on, I get the "loading" screen and then the TV screen goes black. I get a "no video signal" message from my TV. The only workaround is for me to turn the TV off, which for some reason triggers the Boxee Box to continue booting (I know this because I hear the splash screen sounds start). When I turn the TV on again, I see the Boxee Box screen and everything is usually fine. Sometimes when I turn the TV back on, I get a low resolution BB home page that is also cut off and must reboot the Boxee Box again to get it to work properly.

On a side note, I also have to do this TV On/Off trick sometimes when I try to access the recovery menu and only get a Red Screen. Turning the TV off/on gets rid of the red screen.

[Prospero424]

They'll need at least the model of your TV.

[woggy]

@justinslee:
Let me guess, you have a Samsung UExxC8xxx TV, which is connected via HMDI2 (ARC) to an AV-Receiver?

If I'm right, this issue is caused by the TV and exactly the same issue occurs with other devices such BluRay Player etc...

I consider to call a Samsung technician to solve this annyoing bug.

[justinslee]

Thanks for the replies, but nope mines not a Samsung. Mine's a Toshiba 46XV640U, connected directly to the Boxee Box via HDMI. Another guy with the same problem commented on the Jira ticket that he has a Philips 32pfl7404. So it seems like this could be a Boxee software issue.

[StevenR]

Do you have EDID on in the display settings on the Boxee Box? If you do, you could try turning it off. It might be that the Boxee Box has trouble communicating with the television to get the EDID data in some circumstances and causes this boot problem.

[pjk]

Do you have EDID on in the display settings on the Boxee Box? If you do, you could try turning it off. It might be that the Boxee Box has trouble communicating with the television to get the EDID data in some circumstances and causes this boot problem.

Of course if EDID is NOT turned on, turning it one might solve your issue as well. For me it solved an intermittent "black" screen issue after boot, which I previously had to solve by unplugging/replugging my HDMI cable. This was on my Philips 46PFL9704 TV.

[justinslee]

Thanks for the suggestions. I tried with EDID on and off, but still getting the same issue. If anyone else has a tip, lemme know! Hopefully, the boxee box team reopens my Jira ticket.

[Ronald]

Thanks for the suggestions. I tried with EDID on and off, but still getting the same issue. If anyone else has a tip, lemme know! Hopefully, the boxee box team reopens my Jira ticket.

Quite likely your TV set also has some settings related to how it should respond to HDMI sources, I know mine does. So maybe changing such a setting could fix your problem.

For example, my TV set has the ability to interact with some other equipment over the HDMI interface, apart from the normal transfer of video and audio, and this kind of interaction can go both ways. Thus loading a DVD disc into a DVD player might auto-switch the TV set to that input, and similarily switching the TV to the HDMI input from a DVD player can be used to trigger that player to turn on from standby mode.

However, this kind of interaction often malfunctions when using equipment from different manufacturers, as the methods used are not fully standardized yet. So for most cases of mixed equipment it is safest to turn such features off.

Best regards: Ronald

[smoobies]

Had similar issue with my Lg 55LW5300. The boxee was on splash screen and then never booted. I hard restarted and neve had the issue again. So far. LOL

[justinslee]

Quite likely your TV set also has some settings related to how it should respond to HDMI sources, I know mine does. So maybe changing such a setting could fix your problem.

For example, my TV set has the ability to interact with some other equipment over the HDMI interface, apart from the normal transfer of video and audio, and this kind of interaction can go both ways. Thus loading a DVD disc into a DVD player might auto-switch the TV set to that input, and similarily switching the TV to the HDMI input from a DVD player can be used to trigger that player to turn on from standby mode.

However, this kind of interaction often malfunctions when using equipment from different manufacturers, as the methods used are not fully standardized yet. So for most cases of mixed equipment it is safest to turn such features off.

Best regards: Ronald

I was really excited to try this because the suggestion makes a lot of sense. Found out that REGZA-Link is the feature you described for Toshiba TVs and it was in fact on. Unfortunately, turning it off didn't fix the issue. Thanks though. It was a tip worth trying.

Had similar issue with my Lg 55LW5300. The boxee was on splash screen and then never booted. I hard restarted and neve had the issue again. So far. LOL

You're lucky haha. Hard restarting doesn't do the trick for me.