Subtitles dropping out

**bamfsog** · January 21st, 2009, 08:05 PM

I am running Ubuntu 8.04.1 kernel 2.6.24-19-generic

Since updating to the latest version of Boxee, I am having a problem where a show with subtitles will only display some of the subs. In a scene it might display every other line, or nothing at all. I can play the same video in xmbc on the same box, and it will play fine. It has happened on every subtitled file I have tried, no matter the format of the video, xvid, mkv, mp4, etc.

I also notice, that changing the settings for the subtitle color, or style seem to have no effect.

Anyone else having the type of problem? If it's just me I can try a fresh os install, but if it's not just me...

Details:

Code:

root@media1:~# dpkg -s boxee
Package: boxee
Status: install ok installed
Section: graphics
Maintainer: team boxee <support@boxee.tv>
Bugs: mailto:support@boxee.tv
Architecture: i386
Version: 0.9.7.4826
Depends: libasound2 (>> 1.0.14), libc6 (>= 2.6-1), libcdio7, libcurl4-openssl-dev, libfreetype6 (>= 2.3.5), libfribidi0 (>= 0.10.7), libgcc1 (>= 1:4.2.1), libglew1.5, libglu1-mesa | libglu1, liblzo1, libsdl-image1.2 (>= 1.2.5), libsdl-mixer1.2 (>= 1.2.6), libsdl1.2debian (>= 1.2.10-1), libsmbclient (>= 3.0.2a-1), libsqlite3-0 (>= 3.4.2), libstdc++6 (>= 4.2.1), libx11-6, libxinerama1, zlib1g (>= 1:1.2.3.3.dfsg-1), libsdl-gfx1.2-4, libsdl-sound1.2, libogg0, libvorbis0a, libvorbisenc2, libvorbisfile3, python2.4, python-sqlite, libfaad-dev, libmad0, libtre4, libdbus-1-3, libhal1, libhal-storage1, libjasper1, libfontconfig1, libbz2-1.0, screen, libmysqlclient15off, libxmlrpc-c3, libfaac0, libnspr4-0d, libmozjs0d
Description: Boxee social media center

Log File Snippets:

Code:

19:52:41 T:3056564032 M:126156800  NOTICE: Starting XBMC, Platform: GNU/Linux.  Built on Jan  7 2009 (SVN:4826M)
19:52:41 T:3056564032 M:126156800  NOTICE: Q is mapped to: /opt/boxee
19:52:41 T:3056564032 M:118505472    INFO: GL_VENDOR = NVIDIA Corporation
19:52:41 T:3056564032 M:118353920    INFO: GL_RENDERER = GeForce 7300 GT/PCI/SSE2
19:52:41 T:3056564032 M:118353920    INFO: GL_VERSION = 2.1.2 NVIDIA 169.12
19:52:41 T:3056564032 M:118353920    INFO: GL_EXTENSIONS = GL_ARB_color_buffer_float GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_half_float_pixel GL_ARB_imaging GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_shadow GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_transpose_matrix GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_
19:52:41 T:3056564032 M:118353920    INFO: GL: Enabling VSYNC
19:52:41 T:3056564032 M:118353920    INFO: GL: Selected vsync mode 2
19:52:41 T:3056564032 M:117944320    INFO: GL: Maximum texture width: 4096
...
19:53:07 T:2711772048 M:101949440  NOTICE: DVDPlayer: Opening: /storage/media/animated/Rideback/01.mkv
19:53:07 T:2711772048 M:101949440 WARNING: CDVDMessageQueue::Put MSGQ_NOT_INITIALIZED
19:53:07 T:2694986640 M:101949440  NOTICE: Creating InputStream
19:53:07 T:2694986640 M:101949440    INFO: CDVDFactorySubtitle::GetSubtitles, searching subtitles
19:53:07 T:2694986640 M:101949440    INFO: CUtil::CacheSubtitles: disabling alternate subtitle directory for this session, it's nonexistant
19:53:07 T:2694986640 M:101949440    INFO: CDVDFactorySubtitle::GetSubtitles, searching subtitles done
19:53:07 T:2694986640 M:101949440  NOTICE: Creating Demuxer
19:53:07 T:2694986640 M:101949440 WARNING: AddStream - bitrate is 0. defaulting to 128kbps
19:53:07 T:2694986640 M:101949440  NOTICE: Opening video stream: 0 source: 256
19:53:07 T:2694986640 M:101949440  NOTICE: Creating video codec with codec id: 28
19:53:07 T:2694986640 M:101949440  NOTICE: Creating video thread
19:53:07 T:2694986640 M:101797888  NOTICE: Opening audio stream: 1 source: 256
19:53:07 T:2694986640 M:101797888  NOTICE: Finding audio codec for: 86018
19:53:07 T:2694986640 M:101797888  NOTICE: Creating audio thread
19:53:07 T:2644630416 M:101797888  NOTICE: running thread: CDVDPlayerAudio::Process()
19:53:07 T:2694986640 M:101797888  NOTICE: Opening Subtitle stream: 2 source: 256
19:53:07 T:2694986640 M:101797888    INFO: CDVDSubtitlesLibass: Creating ASS library structure
19:53:07 T:2694986640 M:101797888    INFO: CDVDSubtitlesLibass: Initializing ASS library font settings
19:53:07 T:2694986640 M:101797888    INFO: CDVDSubtitlesLibass: Initializing ASS Renderer
19:53:07 T:3056564032 M:101797888    INFO: Loading skin file: VideoOverlay.xml
19:53:07 T:2653023120 M:101797888  NOTICE: running thread: video_thread
19:53:07 T:2821020560 M:101646336   ERROR: InternalGetDetails: Unable to parse web site [http://akas.imdb.com/title/tt0772145/posters]
19:53:07 T:2694986640 M:101646336    INFO: CDVDSubtitlesLibass: Creating new ASS track
19:53:07 T:2644630416 M:101191680  NOTICE: Creating audio device with codec id: 86018, channels: 2, sample rate: 48000, no pass-through
19:53:07 T:2653023120 M: 97251328    INFO: ffmpeg: [h264] Cannot parallelize deblocking type 1, decoding such frames in sequential order
19:53:08 T:2821020560 M: 94523392   ERROR: InternalGetDetails: Unable to parse web site [http://api.themoviedb.org/backdrop.php?imdb=tt0772145]
19:53:08 T:2653023120 M: 92487680  NOTICE:  fps: 23.976025, pwidth: 1280, pheight: 720, dwidth: 1280, dheight: 720
19:53:08 T:2653023120 M: 92487680  NOTICE: Display resolution USER : 1280x720 (Full Screen) (12)

**Sparrow15** · January 29th, 2009, 08:26 PM

I've run into the same problem, streaming .mkv files with h.264 video and AAC audio from my OS 10.5.6 MacBook to my aTV. The subtitles I'm using are .ass and usually about every other line is missing a sub. In addition, the subtitles and video are in sync, but the audio is way off. At some points, the audio syncs up, but then 30 seconds later, it is really early.
The mkv file is 720p, if that matters.

**bamfsog** · January 31st, 2009, 11:58 PM

Just to check, I renamed my userdata folder, and re-setup my profile (set my login to boxee and hulu, and added my media folders, nothing else). It seems like I got about 2 minutes further in the same video, without a problem, but then it started again. I might just be misremembering how long it tool in this video though, so maybe it started immediately.

**rileydutton** · April 11th, 2009, 08:44 AM

Was there ever a fix for this? Because I seem to be experiencing the same issue in the current Mac version of Boxee.

Subtitles randomly drop out throughout the video, it's a 720p MKV file with subtitles already included.

**marcel** · April 11th, 2009, 01:14 PM

@rileydutton are you running the latest version 5591 ..can you elaborate on the problem..

**kurosake** · April 13th, 2009, 02:29 PM

Marcel,
I ran into the same problem as well, as of the builds before the most recent release, what would happen is as you play an MKV file, where subtitles are already included, the video will work fine for the first couple minutes then eventually just disappear. It will either randomly come back, or nothing at all. I basically have been using VLC for any MKV files with subtitles for awhile now because of the bug. I'll try later tonight and see if the most recent build has resolved the issue and let you know. Thanks for all the help you provide everyone in the forums!

P.S Just noticed this was in the Linux section, but mine happens on the builds for OSX, again I'll double check to see if it still occurs on the latest build tonight.

*Update* Yeup, issue still exists, my subtitles randomly drop out after a few mins into the video and will periodically show up.

**scanner** · May 4th, 2009, 03:17 AM

I have the same problem, OSX 10.5.6, most recent version of Boxee. It basically makes it useless for playing video with subtitles in the .mkv container. I have to resort to 'mplayer' which seems to still work every single time all the time where as Boxee as a player is hit or miss.