Video Scrambled after update

[NoNick]

Hi,
My wife preformed some update today while I was a work. She was prompted when she booted the boxee this morning?
Anyway, now the video is all scrambled. I can hear it moving through the menu fine but cant see what the hell I am doing.
I have pulled the power and checked the cables.
The boot is okay, I can see the boxee loading and then the boxes bouncing on the screen. ONce it gets the menu though, It is unusable.

HELP!?

[NoNick]

So I tried the factory reset while waiting for help and looking through other threads.
The reset took, the old terrible GUI was there.
I was then asked to update and did.

After the update and restart though, I am back to the same problem.

I can't see anything because the display is all scrambled. Reminds me of the look of a video card being set to high on a monitor.
I had hoped to relax and watch some movies with my wife tonight....

Please help.

[darcilicious]

What kind of cables / connections do you have to your TV (or AVR)?

[NoNick]

Thanks for the reply,

It is a dvi cable.
THe video is fine till it gets the GUI. the post and boot video is fine.

[darcilicious]

Yes, there's a known issue with DVI connections. I believe Boxee is working on it.

[NoNick]

Brilliant.
I didn't see anything about this. I did look through the forums.

I guess I'll try to find the solution in there again.

Thanks.

[NoNick]

When are they fixing this issue?
Do you work for Boxee?
This is not a minor issue. This is a very big problem. In the industry my company develops for this would be a Sev1. There are users that can not use the device.
Its not a minor problem.
I reset, updated to a version I was happy with that I still had on a USB and its fine, again however.... the update is shoved down my throat and I'm in the same terrible situation. From what I can tell, so that I can use my Iphone to control the device.... Seriously.
Damn, wrecks my quiet Friday night.

[darcilicious]

No, I'm just a volunteer to help manage the forums and I help other users as I'm able.

No idea as to when a fix will be released. There's a post about how to revert to previous versions and block updates: http://forums.boxee.tv/showthread.php?t=35225

and this post with the list of version numbers you can insert into the URL to download the desired version: http://forums.boxee.tv/showthread.php?p=195015 (as described in the first link above)