.MKV Files not playing

[kiwipride]

Hi All

Newly purchased boxee box installed and upgraded to latest firmware.
My problem.....MKV files show up but do not play.

Message "Media Source not accessible"

Could someone suggest why this is happening?

Thank you.

[darcilicious]

Search for, download, install, and run "mediainfo lite", run one of your mkv files through it and post the out put here.

(mkv files are just containers and tell us nothing about the video and audio codecs used)

[kiwipride]

That was quick, thanks!

Here is the info:


General
Unique ID : 188191949341380204853771084537496406944 (0x8D94737834373B1F801F630898F90BA0)
Complete name : C:\Users\Jason\TV\MythBusters\mythbusters.s09e06.7 20p-dhd.mkv
Format : Matroska
File size : 1.09 GiB
Duration : 42mn 55s
Overall bit rate : 3 643 Kbps
Encoded date : UTC 2011-05-12 03:40:50
Writing application : mkvmerge v2.9.8 ('C'est le bon') built on Aug 13 2009 12:49:06
Writing library : libebml v0.7.7 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 42mn 55s
Bit rate : 3 257 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.118
Stream size : 979 MiB (87%)
Writing library : x264 core 115 r1947 b5a8ad7
Encoding settings : cabac=1 / ref=3 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=6 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=3257 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 42mn 55s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 118 MiB (11%)

[darcilicious]

Message "Media Source not accessible"

Ah. What OS are your media files being shared from and are did you add local sources via SMB or UPnP?

What happens if you go to: HomeScreen>>MainMenu>>Files>>Browse>>Network>> and try to play a video that way?

[kiwipride]

Win 7
Local sources added via (samba) (don't know why)
Cannot play them either browsing to network.

Same error

Media Source or file is not accessible.

[kiwipride]

Hi Guys

Anymore ideas on this one? Driving me crazy. Thanks

[mbryanr]

Sounds like a Windows 7 permission issue


but maybe a quick remove and rescan will do the trick:
http://forums.boxee.tv/showthread.php?t=35393

[kiwipride]

So Boxee Box should play .MKV's off the bat?

[Jesseblue]

yes. you should be able to

[Prospero424]

Yeah, Boxee should play that .mkv just fine. It has to be a network share access issue. First off, make sure you read this sticky thread on the topic.

What kind of storage device is this share on? Is it a USB hard drive or something like that? People often have problems losing shares when an external drive spins down for power saving. The OS doesn't always properly spin it back up on access attempts.

If you still have issues, try creating a new shared folder on an internal hard drive and moving one of these .mkv files to that temporarily for testing.