Netflix FAQ
Netflix FAQ
Netflix is now available in Scandinavia, Latin America and the United Kingdom. When will it be available on the Boxee Box for these customers?
Unfortunately there is no ETA as to when the Netflix app on the Boxee Box will be available outside of the US and Canada.
See also: http://jira.boxee.tv/browse/BOXEE-11389 and this thread http://forums.boxee.tv/showthread.php?t=51222 which applies to countries outside of the US and Canada.
To work around this, you may want to try using VPN or a "Smart DNS" service such as http://unblock-us.com/ but that will most likely only get you access to content from the US and Canada unless the Netflix app itself is updated to access additional content.
How do I reset my user account info for the Netflix application?
Go to Settings>>System>>Services and select "Clear Netflix Data"
Note: resetting the user account info can sometimes clear up Netflix app issues.
What do I do if the Netflix starts but I just get a black screen?
Go to Settings>>System>>Services and select "Clear Netflix Data"
If that doesn't help, go to the Netflix website (via your computer), go to Your Account >> Manage Devices >> Disconnect All Devices
If none of these work, then contact Boxee support: http://support.boxee.tv or via email: support //at\\ boxee \\d0t// tv
What if the Netflix app never starts or I don't get prompted for my Netflix user account information the first time I run Neflix?
Go to Settings>>System>>Services and select "Clear Netflix Data"
If that doesn't help, go to the Netflix website (via your computer), go to Your Account >> Manage Devices >> Disconnect All Devices
If none of these work, then contact Boxee support: http://support.boxee.tv or via email: support //at\\ boxee \\d0t// tv
What if I'm able to start the Netflix application, browse selections, etc but when I try to play a movie I get an authorization error?
Exit the Netflix application, clear out your Netflix account settings in Settings>>System>>Services and then try streaming again.
If the issue persists, contact Boxee support at http://support.boxee.tv/ or via email: support //at\\ boxee \\d0t// tv
Please indicate if you're in the US or in Canada or if you're using VPN to access Netflix.
Where is Netflix available for Boxee Box users?
Only in the US and in Canada.
I'm in Canada. Can I use the Netflix app in the Boxee software for Windows, etc?
No, the Netflix app in the software download version of Boxee will only work in the U.S.
[NOTE: starting with v1.5 for the desktop software version of Boxee, Netflix is no longer included.]
When will it show up in other countries?
That's up to Netflix.
Is the new version of the Netflix app available for PC and Macs?
No, the new version will only run on the Boxee Box. Note that v1.5 for the desktop will no longer support Netflix.
Netflix doesn't appear to be streaming in HD. What's the deal?
Visit http://netflix.com/, login and check your account settings to make sure your streaming quality is set to high. For many customers (especially those in Canada), it's set to a lower quality by default.
Why don't Netflix titles show up in the search results or as a choice in the Play pop-up window?
This feature isn't available for Netflix items.
How do I change the volume while playing a selection?
To change the volume while playing a Netflix selection you must use the audio playback system itself (the volume controls for the television, audio/video receiver, etc).
If the volume is still too low, you may need to exit the Netflix app, play some other video content, adjust the volume with the Boxee remote, and then return to the Netflix app and resume your selection.
How do I use the remote control when playing a selection in Netflix?
Pause/Play: use the middle/enter/select button.
Stop the movie: use the up button
Fastforward: use the right button
Rewind: use the left button
How do I see if a selection has subtitles?
When viewing the detailed information of a particular selection, navigate to "Audio and subtitles" on the left side of the screen; if subtitles are available, the option will show up on the far right. You can enable/disable subtitles from there as available.
Why aren't some selections in my Instant Queue showing up?
Most likely they have "expired" and are no longer available for streaming. You can double-check this at the Netflix website.
What are some other useful websites that will help me manage my Netflix queue or make the most out of my Netflix subscription?
- Coming soon site: http://www.streamingsoon.com/?0d180c60
- Coming soon RSS feed: http://www.netflix.com/NewWatchInstantlyRSS
- Organize your instant queue with Firefox and Greasemonkey script: http://userscripts.org/scripts/show/35183 (should also work with Safari and Chrome).
- Instant queue / streaming manager website: http://www.instantwatchdb.com/
- Instant queue / streaming manager website: http://feedfliks.com/
- Peruse new and interesting streaming titles: http://www.instantwatcher.com
Other tips and tricks:
1) If you have buffering issues, slow startup, or general slowness with Netflix, you can try using another DNS to if it helps:
(yes, it does help in some cases!)
What if I have more questions?
Post them here and maybe someone can answer them for you.
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