Boxee Box Tricked Me! It's Terrible Junk!

**useboxee** · December 14th, 2010, 08:41 PM

Originally Posted by bigbear522

I got the unit to play RMVB so my wife can watch her shows on the TV. First tried it yesterday and the video and audio are out of sync. I might return it if there is not a fix soon. There are no other reason for me to keep it otherwise.
I am not going to adjust the audio every time for a 30 min show.

A bit of a sour feeling as the PC version works fine, expecting the boxee box to produce the same result. Sorry for the rant but really the concept is nice. Just not what I was expecting. When a PC version was release as try before you buy.

The rmvb format does not work for me either. It is definitely a deal breaker for me. Hopefully they get this fixed before I had to return my unit.

**stuartmcgarrity** · January 8th, 2011, 03:06 PM

My bug threshold has passed and my patience has ended. I love the concept, but there were just too many things that didn't work or missing. I'm not willing to do software QA for a commercial product that I have paid for, spending time documenting and reproducing issues. Sadly I returned the Boxee Box today.

**horvak** · January 8th, 2011, 03:25 PM

That's a shame, My experience with the boxee has been great apart from initial problems with my own network at home which upon being resolved provided a great boxee experience also apps such as navi-x make all the difference.

**vtxrider** · January 8th, 2011, 04:19 PM

Originally Posted by stuartmcgarrity

My bug threshold has passed and my patience has ended. I love the concept, but there were just too many things that didn't work or missing. I'm not willing to do software QA for a commercial product that I have paid for, spending time documenting and reproducing issues. Sadly I returned the Boxee Box today.

That's to bad, as SP3 comes out today I would have thought you would have waited to see if it fixed your issues. I am on a MAC and have had almost no issues other than the new UI and the lack of some app's I liked on the old UI. I have had no SMB issues on the MAC other than the loss of write permissions on a connected USB drive whenever I turn the BB off, so I don't turn it off. SP3 is supposed to fix this, so all in all I am happy with the BB and I am sure it will improve as the OS matures.

**Pirow** · January 9th, 2011, 08:32 PM

I was mainly after the Boxee Box for local content as my Netgear EVA8000 (which really did fail to deliver what was promised!) was starting to show its age and wasn't supporting newer formats, but other than some initial issues with the BB remote and the odd streaming video not playing I'm really happy with it.

I was actually blown away by the amount of free online content available, I've ended up discovering a few new TV shows and if I'm bored I can always find something new worth watching. While I have found the apps a bit hit and miss I see them more as an added extra.

While the BB is already pretty polished and pretty it's still not general for the general public, if you've got one you probably done some research on it beforehand and you would have come across plenty of bad reviews, we're early adopters, buggy technology comes with the territory. There's a lot of media streamers out there just now and they all seem to have their flaws, from what I've read and experienced the BB is one of the better streamers.

**pbiancardi** · January 9th, 2011, 09:24 PM

Originally Posted by vtxrider

That's to bad, as SP3 comes out today I would have thought you would have waited to see if it fixed your issues. I am on a MAC and have had almost no issues other than the new UI and the lack of some app's I liked on the old UI. I have had no SMB issues on the MAC other than the loss of write permissions on a connected USB drive whenever I turn the BB off, so I don't turn it off. SP3 is supposed to fix this, so all in all I am happy with the BB and I am sure it will improve as the OS matures.

Which points out the biggest issue of all: NO SP3, NO Vudu, NO Netflix, NO TRUTHFUL INFORMATION!!!!!!

**Bigheadyogi** · January 9th, 2011, 09:33 PM

Yes no info but what I can do with it still beats the other products. Yes Im bothered by the delays..tweeting..whatever.if they drop vudu patches and other goodies this week most here will forgive...because its still the best out there. For the geeks at least..not the "I need Netflix people". Meanwhile as I go to update..argh! Foiled again!

**t001z** · January 9th, 2011, 09:43 PM

Originally Posted by stuartmcgarrity

... I'm not willing to do software QA for a commercial product that I have paid for, spending time documenting and reproducing issues...

If this is really any part of what you returned for, you are a fool with blinders on. If you use a commercial product, you do QA for the manufacturer/developer. You have a problem of any kind, fill out a survey, answer a question or in many cases, just run the software, you are doing QA.

Have a cell phone? running any apps on it? your experience is being reported back to manufacturer/app developer! Your time is really not so important that you should expect a product to be perfect just because you pay for it and that is what you described.

**DPK** · January 9th, 2011, 09:58 PM

Originally Posted by stuartmcgarrity

I'm not willing to do software QA for a commercial product that I have paid for, spending time documenting and reproducing issues.

I hope you realize that you do this for virtually every product you ever purchase. Even if something is a decade old you are still doing QA on it. Take the recent axle recalls by Ford on Windstar vans that are from as far back as 1999. Enough people used their product, had issues (minor to deathly), and so Ford finally issued a recall/fix.

Same principle. It's just that Boxee actually has put out 3 decent firmware updates to deal with problems since the Box release in a short period of time. I'd say that's pretty good support response time for bugs. Also the Boxee Box is not a deathtrap of doom on wheels.