Movie wont play

[darkcast]

Hey guys, sorry to keep posting but i guess boxee is a work in progresss jeje
anyways i have a movie in my collections calle Raging Phoenix (2009) when in boxee in wont play video just audio, i rebooted the pc and still it wont play. i tried windows media player and it plays it with no problem. i fired up gSpot codec utitliy and it told me that the codec needed was H264 and that it was installed.
so what can i do to view the movie ? Thanks !

[judgeschambers]

Well there's a lot you left out.

What OS?
What Video Card?
HAve you updated DX, Video Drivers, Flash and Silverlight?
What video type (container type .mp4 .mkv...etc).

Based on the H264 encoding I bet an .mp4. So, given that some H264 .mp4 files ripped with handbrake or any apple program causes the exact same issue, here's the possible solution that I discovered a while back.

Go into boxee under settings/ media / and advanced tab...Uncheck "enable hardware assisted decoding where possible." This will allow that h264 .mp4 file to play and leaving it unchecked should not affect hardware acceleration of any other video types. We think the setting is reversed in the code.

Also, Boxee does not use any codecs loaded on the pc. Boxee uses its own built in codec pack from FFMpeg.

[darkcast]

Well there's a lot you left out.

What OS?
What Video Card?
HAve you updated DX, Video Drivers, Flash and Silverlight?
What video type (container type .mp4 .mkv...etc).

Based on the H264 encoding I bet an .mp4. So, given that some H264 .mp4 files ripped with handbrake or any apple program causes the exact same issue, here's the possible solution that I discovered a while back.

Go into boxee under settings/ media / and advanced tab...Uncheck "enable hardware assisted decoding where possible." This will allow that h264 .mp4 file to play and leaving it unchecked should not affect hardware acceleration of any other video types. We think the setting is reversed in the code.

Also, Boxee does not use any codecs loaded on the pc. Boxee uses its own built in codec pack from FFMpeg.

sorry about no info !
Windows 7
lasted version of boxee
phenom x3
2 gibs of ram
Ati radeon 4300

[gardnersm]

I too run in to this problem.
I have multiple DVD Rips that were converted to H264/MPeg4. They play fine in Windows Media Player, but not through Boxee.
In Boxee I only get the audio - no video.

[darcilicious]

Did you try the recommendation posted above:

Go into boxee under settings/ media / and advanced tab...Uncheck "enable hardware assisted decoding where possible." This will allow that h264 .mp4 file to play and leaving it unchecked should not affect hardware acceleration of any other video types.

[judgeschambers]

sorry about no info !
Windows 7
lasted version of boxee
phenom x3
2 gibs of ram
Ati radeon 4300

Did you try the suggestion I mentioned in the same post?????

[tom17]

I have the same issue with mp4 files. audio but no video no the boxee.

I looked for the recommended correction, but I must have such a new Boxee that it's not an option....not even anything close...could it be some place else?

"enable hardware assisted decoding where possible." is not an option in any of the menus I can find.

[darcilicious]

What version of Boxee software and what OS are you using?

Or are you on the Boxee Box?