Video cover not working

[rafenunes]

Hello guys,

Discovered Boxee a few days and I can tell it's one of the best computer app I've ever seen, and I think a lot of people here (or all) will agree with me.

I'm having a "problem" here. Nothing too serious but it would be nice if I can fix it myself.

I have the movie "300" with Gerard Butler in my movies Library. So when I point to it, the cover of the movie appers to be loading (like in the attached pic) and after sometime "looking" it just fade away and this movie in particular is without cover. Same happen with "Up! (2009)", the animation from Disney.

Tried a lot of things I found here, nothing work. And it's not a problem with my computer in particular, cuz the same happen on my Macbook. I was using Plex on Mac before discover Boxee, and with Plex the cover was Ok on Mac, but I had problem with other, Boxee is much better. Checked on IMDB if there's missing a cover and it's all ok there. Any idea of how to fix it?

Thanks
Rafe

[marcel]

What Os are you using? The cover art never appeared? How many other movies is this happening to?

[rafenunes]

Im using Windows 7 here. But I have the same problem on Mac OS X (other computer).

The covers for this specific movie has never worked.

Thanks for the help!

[judgeschambers]

I had the same problem with 300, Smokey and the Bandit (1977) and a few others. Manually resolve the video and the thumb will appear.

[Rulo]

There are a few movies presenting issues witht he cover for instance "The Eye, 2008" has no cover art and only displays a black imange with "The Eye" written on it. But "Ice Castles, 2010" instead features a picture taken out of the video file.

[rafenunes]

I had the same problem with 300, Smokey and the Bandit (1977) and a few others. Manually resolve the video and the thumb will appear.

I tried to set the video manually by clicking in "Wrong video" button, and setting the video manually. But still not working. U did like this or tried other way?

Thanks