Fresh install of Boxee crashing on startup

**linedpaper** · February 17th, 2010, 03:44 PM

Help! Boxee is crashing on startup. I've removed all traces of the previous versions, but haven't been able to get it to run since 9.20.x. I downloaded the newest version today 9.2.0.10708, but it still crashes. I tried setting up the debug log, but think I did it wrong because the only output to boxee.log is:

13:56:05 T:2686518528 M:1658560512 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml
13:56:05 T:2686518528 M:1658437632 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml

Anybody know what's wrong?

Thanks!

**NomadDNA** · February 17th, 2010, 04:31 PM

Originally Posted by linedpaper

Help! Boxee is crashing on startup. I've removed all traces of the previous versions, but haven't been able to get it to run since 9.20.x. I downloaded the newest version today 9.2.0.10708, but it still crashes. I tried setting up the debug log, but think I did it wrong because the only output to boxee.log is:

13:56:05 T:2686518528 M:1658560512 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml
13:56:05 T:2686518528 M:1658437632 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml

Anybody know what's wrong?

Thanks!

Are you sure you deleted the UserData folder?

Please visit the support site
support.boxee.tv

and click on "Boxee Basics" and then "How do I install or upgrade boxee?"
--------------------------
1) Delete the boxee application
2) Delete the boxee userdata folder in "Application Support"
3) Repair disk permissions
4) Restart your computer
5) reinstall boxee.

**linedpaper** · February 17th, 2010, 05:23 PM

I'll try repairing disk permissions, but I did delete the user data folder.

**linedpaper** · February 18th, 2010, 09:38 AM

Still crashing after completely removing, repairing disk permissions and installing again.

**marcel** · February 18th, 2010, 09:52 AM

please post your crashreporter log ~/Library/Logs/CrashReporter/

**NomadDNA** · February 18th, 2010, 09:53 AM

Originally Posted by linedpaper

Still crashing after completely removing, repairing disk permissions and installing again.

consider posting a bug report on jira.boxee.tv

-- create advancedsettings.xml file
-- attempt to open boxee
--create jira report ticket, attach boxee.log
-- give detailed description of problem (including your method of reinstall and repair disk permissions)
-- post link here so people with similar problems can vote in support.

See the icons in my signature fore details.

**linedpaper** · February 18th, 2010, 10:18 AM

Nothing in the crashreporter logs, even after installing xcode and turning it up to developer level logging. I will submit a bug as soon as I have the chance.

Thanks,
tim

**NomadDNA** · February 18th, 2010, 10:19 AM

visit support;
http://support.boxee.tv/forums/11756...e-what-s-wrong

**linedpaper** · February 18th, 2010, 12:07 PM

I have tried this (including the second link you posted on how to fix the xml file if it wasn't working) and it's still not working. I do not get any white text on the screen, boxee closes immediately and the only data in the boxee.log file is what I listed in my first post. Any other ideas?

Thanks,
Tim