Solved: No picture windows 7 x64

datanizze · #1 January 3rd, 2010, 06:09 PM

Hi!

Well, as the title says i can't get a movie to show itself...
I get sound, subtitles and some muffled flashing colors on the left & right edges like an equalizer.. but no picture :/

I am fairly new to boxee and maybe I've missed some display setting... I don't know.

Anyways, all help would be appreciated and thanks in advance

Here is a link to a video showing the issue:
http://dl.dropbox.com/u/1553593/BOXEE.mp4

judgeschambers · #2 January 3rd, 2010, 06:21 PM

What version of alpha are you using?
What video card type and model?
What video file type are you trying to play?
Does this happen on all video format types?

datanizze · #3 January 3rd, 2010, 06:26 PM

What version of alpha are you using?
0.9.14.6993

What video card type and model?
XFX radeon hd 4770 (9.12)

What video file type are you trying to play?
mainly avi, mkv and wmv...

Does this happen on all video format types?
Yes

addition: don't know if it's related but when trying to try out voddler earlier today I got the same issue.

datanizze · #4 January 7th, 2010, 04:49 PM

Hello again!

tried the beta now (0.9.20.10261), same problem

anyone who knows a solution, or having an idea of whats causing it?

**NomadDNA** · #5 January 7th, 2010, 04:52 PM

What do you define as "no video." White or black screen?

Are you sure your video card drivers are up to-date?
Is your DirectX up to date?
Is your video card dated?

I'm replacing my GeForce4 MX with a GeForce 9400 GT because of similar problems (forum search: white screen of death).

Edit: users are having success with updating directx, here:
http://forum.boxee.tv/showthread.php?t=14203&page=2

datanizze · #6 January 7th, 2010, 05:16 PM

What do you define as "no video." White or black screen?
No video as in black screen

Are you sure your video card drivers are up to-date?
yes, catalyst 9.12

Is your DirectX up to date?
Don't know.. but since I'm running windows 7 shouldn't it be the latest?

Is your video card dated?
What do you mean with dated?

**NomadDNA** · #7 January 7th, 2010, 05:26 PM

Quote:

Originally Posted by datanizze

What do you define as "no video." White or black screen?
No video as in black screen

Are you sure your video card drivers are up to-date?
yes, catalyst 9.12

Is your DirectX up to date?
Don't know.. but since I'm running windows 7 shouldn't it be the latest?

Is your video card dated?
What do you mean with dated?

make no assumptions with microsoft. Check out the DX website, download the MS assistant, and it'll tell you if you're up to date. Many users have solved their problem today with upgrading.

I have trouble qualifying the quality of Video cards, since I'm not sure Boxee has made any specifications on what are the minimum requirements of Beta. For example, I'm learning that my Nvidia GeForce4 MX won't work with beta, but did with Alpha. I'm upgrading next week to GeForce 9400.

datanizze · #8 January 7th, 2010, 06:50 PM

"make no assumptions with microsoft."
note taken...

It's working now

Thank you very much for taking the time to help me.

damn microsoft.. shouldn't they make sure EVERYTHING is up to date...

**NomadDNA** · #9 January 7th, 2010, 06:54 PM

Quote:

Originally Posted by datanizze

"make no assumptions with microsoft."
note taken...

It's working now

Thank you very much for taking the time to help me.

damn microsoft.. shouldn't they make sure EVERYTHING is up to date...

lol, I'm glad it worked out.

slingload · #10 January 7th, 2010, 07:08 PM

Quote:

Originally Posted by NomadDNA

make no assumptions with microsoft. Check out the DX website, download the MS assistant, and it'll tell you if you're up to date. Many users have solved their problem today with upgrading.

NomadDNA - Where is that download located? I'm looking on that site and I don't see it anywhere. I've got Win7 x64 and DirectX 11.