Fresh install of Boxee crashing on startup

[linedpaper]

Help! Boxee is crashing on startup. I've removed all traces of the previous versions, but haven't been able to get it to run since 9.20.x. I downloaded the newest version today 9.2.0.10708, but it still crashes. I tried setting up the debug log, but think I did it wrong because the only output to boxee.log is:

13:56:05 T:2686518528 M:1658560512 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml
13:56:05 T:2686518528 M:1658437632 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml


Anybody know what's wrong?


Thanks!

[NomadDNA]

Help! Boxee is crashing on startup. I've removed all traces of the previous versions, but haven't been able to get it to run since 9.20.x. I downloaded the newest version today 9.2.0.10708, but it still crashes. I tried setting up the debug log, but think I did it wrong because the only output to boxee.log is:

13:56:05 T:2686518528 M:1658560512 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml
13:56:05 T:2686518528 M:1658437632 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml


Anybody know what's wrong?


Thanks!

Are you sure you deleted the UserData folder?

Please visit the support site
support.boxee.tv

and click on "Boxee Basics" and then "How do I install or upgrade boxee?"
--------------------------
1) Delete the boxee application
2) Delete the boxee userdata folder in "Application Support"
3) Repair disk permissions
4) Restart your computer
5) reinstall boxee.

[linedpaper]

I'll try repairing disk permissions, but I did delete the user data folder.

[linedpaper]

Still crashing after completely removing, repairing disk permissions and installing again.

[marcel]

please post your crashreporter log ~/Library/Logs/CrashReporter/

[NomadDNA]

Still crashing after completely removing, repairing disk permissions and installing again.

consider posting a bug report on jira.boxee.tv

-- create advancedsettings.xml file
-- attempt to open boxee
--create jira report ticket, attach boxee.log
-- give detailed description of problem (including your method of reinstall and repair disk permissions)
-- post link here so people with similar problems can vote in support.

See the icons in my signature fore details.

[linedpaper]

Nothing in the crashreporter logs, even after installing xcode and turning it up to developer level logging. I will submit a bug as soon as I have the chance.


Thanks,
tim

[NomadDNA]

visit support;
http://support.boxee.tv/forums/117564-problem-bug-reports/entries/105034-os-x-white-text-does-not-appear-during-boxee-s-debug-mode-what-s-wrong

[linedpaper]

I have tried this (including the second link you posted on how to fix the xml file if it wasn't working) and it's still not working. I do not get any white text on the screen, boxee closes immediately and the only data in the boxee.log file is what I listed in my first post. Any other ideas?


Thanks,
Tim

[marcel]

please post your crashreporter log ~/Library/Logs/CrashReporter/

[linedpaper]

In Console "All Messages" when I search for Boxee this is the most recent entry:


2/18/10 10:08:08 AM ReportCrash[708] 0x21b7000 - 0x21b9fff +libvorbisenc.2.dylib ??? (???) <7834B782-D0E1-C124-600F-46CBDF62D5F1> /Applications/Boxee.app/Contents/Frameworks/libvorbisenc.2.dylib

In Console messages I get the following:


2/18/10 10:08:08 AM [0x0-0x33033].tv.boxee.boxee[705] sh: /Applications/Boxee.app/Contents/Resources/Boxee/tools/osx/preflight: No such file or directory
2/18/10 10:08:08 AM com.apple.launchd.peruser.501[503] ([0x0-0x33033].tv.boxee.boxee[705]) Job appears to have crashed: Bus error
2/18/10 10:08:08 AM ReportCrash[708] File creation failed /Users/tim/Library/Logs/DiagnosticReports/Boxee_2010-02-18-100808_LINEDpple.crash - uid: 501 gid: 20, euid: 501 egid: 20 - error 2: No such file or directory
2/18/10 10:08:08 AM ReportCrash[708] Failed to save crash report for Boxee[705] (version ??? (0.9.20.10708)) to /Users/tim/Library/Logs/DiagnosticReports/Boxee_2010-02-18-100808_LINEDpple.crash.

Thanks!

[marcel]

We really need to get hold of the crashreporter when Boxee crashes it opens up a message box "The application boxee quit while.." can you select Report and post the details ..

[linedpaper]

It's not even getting that far. If you look in the console message above there is a line about "fail to save crash report"

:(

[linedpaper]

The failed to save crash report mentioned the folder "DiagnosticReports", which I found did not exist. After creating the folder and running boxee I received a crash screen. The info from the crash is too long to post here so I have posted the .crash file as well as a copy/pasted text of the crash file at the following links:

http://dl.dropbox.com/u/440299/Boxee_2010-02-18-102322_LINEDpple.crash
http://dl.dropbox.com/u/440299/boxee_crash.rtf

Is this what is needed or is there something else?


Thanks!

[marcel]

Do you have this path on your mac /Users/tim/Library/Logs/DiagnosticReports

if not can you create it ..

[linedpaper]

Bump...crash log posted, still no resolution on this :(