"Unable to create window" error

[mayboy23]

Tried updating to the "new" beta and am unable to get it to fully launch. A very brief window pops up then boxee crashes. Deleted boxee and all user folders, reinstalled and tried again. Same results.

Crash log:


16:22:01 T:2685609760 M:1157517312 WARNING: Settings file does not exist, defaults assumed, path = special://masterprofile/profiles.xml
16:22:01 T:2685609760 M:1157431296 NOTICE: -----------------------------------------------------------------------
16:22:01 T:2685609760 M:1157431296 NOTICE: Starting BOXEE, Platform: Mac OS X. Built on Jan 20 2010 (SVN:8358:8359M)
16:22:01 T:2685609760 M:1157431296 NOTICE: special://xbmc/ is mapped to: /Applications/Boxee.app/Contents/Resources/Boxee
16:22:01 T:2685609760 M:1157431296 NOTICE: special://masterprofile/ is mapped to: /Users/macmini/Library/Application Support/BOXEE/UserData
16:22:01 T:2685609760 M:1157431296 NOTICE: special://home/ is mapped to: /Users/macmini/Library/Application Support/BOXEE/UserData
16:22:01 T:2685609760 M:1157431296 NOTICE: special://temp/ is mapped to: /tmp/boxee
16:22:01 T:2685609760 M:1157431296 NOTICE: special://userhome/ is mapped to: /Users/macmini
16:22:01 T:2685609760 M:1157431296 NOTICE: The executable running is: /Applications/Boxee.app/Contents/MacOS/Boxee
16:22:01 T:2685609760 M:1157431296 NOTICE: Log File is located: /Users/macmini/Library/Logs/boxee.log
16:22:01 T:2685609760 M:1157431296 NOTICE: -----------------------------------------------------------------------
16:22:01 T:2685609760 M:1157423104 INFO: No settingsmap.xml to load (/Applications/Boxee.app/Contents/Resources/Boxee/system/settingsmap.xml). Using default settings.
16:22:01 T:2685609760 M:1157410816 NOTICE: Setup SDL
16:22:01 T:2685609760 M:1157263360 INFO: App Version: 0.9.20.10408
16:22:01 T:2685609760 M:1157238784 INFO: Drives are mapped
16:22:01 T:2685609760 M:1157238784 NOTICE: load settings...
16:22:01 T:2685609760 M:1157230592 NOTICE: special://profile/ is mapped to: special://masterprofile/
16:22:01 T:2685609760 M:1157230592 NOTICE: loading special://masterprofile/guisettings.xml
16:22:01 T:2685609760 M:1157201920 ERROR: Unable to load special://masterprofile/guisettings.xml, creating new special://masterprofile/guisettings.xml with default values
16:22:01 T:2685609760 M:1157120000 INFO: Resetting settings
16:22:01 T:2685609760 M:1157054464 NOTICE: Enabled debug logging due to GUI setting (1)
16:22:01 T:2685609760 M:1157054464 NOTICE: Getting hardware information now...
16:22:01 T:2685609760 M:1157054464 INFO: Using analog output
16:22:01 T:2685609760 M:1157054464 INFO: AC3 pass through is enabled
16:22:01 T:2685609760 M:1157054464 INFO: DTS pass through is enabled
16:22:01 T:2685609760 M:1157054464 NOTICE: Checking resolution 12
16:22:01 T:2685609760 M:1157050368 NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
16:22:01 T:2685609760 M:1157025792 NOTICE: Loaded playercorefactory configuration
16:22:01 T:2685609760 M:1157025792 NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
16:22:01 T:2685609760 M:1157025792 NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
16:22:01 T:2685609760 M:1157017600 NOTICE: No advancedsettings.xml to load (special://masterprofile/advancedsettings.xml)
16:22:01 T:2685609760 M:1157017600 NOTICE: Default DVD Player: dvdplayer
16:22:01 T:2685609760 M:1157017600 NOTICE: Default Video Player: dvdplayer
16:22:01 T:2685609760 M:1157017600 NOTICE: Default Audio Player: paplayer
16:22:01 T:2685609760 M:1157005312 NOTICE: special://masterprofile/sources.xml
16:22:01 T:2685609760 M:1156984832 INFO: (helper) Stopping helper
16:22:01 T:2685609760 M:1156980736 INFO: (helper) Starting helper with config: <--timeout 500 --port 9770>
16:22:01 T:2685609760 M:1152122880 FATAL: CApplication::Create: Unable to create window

[NomadDNA]

Are you running Snow Leopard Server?

Could you post your System Profiler information?

[mayboy23]

No Snow Leopard.

There are a lot of categories for system profile info. Any one in particular?

Here are the two most basic:

Hardware Overview:
Model Name: Mac mini
Model Identifier: Macmini3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 3 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MM31.0081.B06
SMC Version (system): 1.35f0



Software:
System Version: Mac OS X 10.5.8 (9L30)
Kernel Version: Darwin 9.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: macmini’s Mac mini
User Name: macmini (macmini)
Time since boot: 1 day22:43

[NomadDNA]

The reason I ask is because another user on the XBMC forums reported a similar problem:
http://xbmc.org/forum/showthread.php?t=66151

It appears it was a graphics/display issue. Their computer wasn't recognizing the proper hardware, but when they upgraded their SnowLeopard server, it solved the problem...

When you access your Graphics/Displays option under your System Profiler, do you see any error prompts, or messages that seem unusual?

system profiler> Hardware> graphics displays

[ShaunP]

i received this same error today.

i have boxee loaded on a mac mini which goes to my receiver and then to the tv. i access the mini through screen sharing on my macbook pro.

boxee crashed sometime during the night and i couldn't re-launch it this morning. i tried re-installing, deleting the user data, etc. nothing helped. as soon as i turned on the receiver and tv, boxee loaded up without any problems.

[NomadDNA]

this appears to be an issue exclusive to macminis

@mayboy and shaun:

Please open a ticket on jira.boxee.tv and report your issues

1) create an advancedsettings.xml file in your UserData folder
2) Attempt to open boxee and recreate issue
3) Open jira ticket will full explanation of your issues. Attach your boxee.log file
4) Please post a link to the jira ticket in this thread so that others can vote in support of the problem.

[mayboy23]

I also have my mini setup as a media server with an HDMI output to my receiver and use screen sharing. Once I turn the receiver on everything works as it should. It appears the problem Boxee is having is not being able to run when a monitor is not detected.

[cvarner]

I have the same error & same configuration. Here's what I found:

1. display device on my mini is my TV; TV is turned on & set to the mini
2. using screen sharing, connect to mini & start boxee
3. identical crash message as reported by others

However, with exactly the same setup, using the air mouse app on my iphone to connect to my mini & starting boxee via the mini's dock, it runs just fine. I still have screen sharing running, but wasn't using it to start boxee.

[Twansparant]

After experiencing this very same problem a few times and trying the same suggestions as mentioned here I found the very simple solution...
I turned my TV on and voila, Boxee opened without a problem.... Stupid!